An organization that focuses on all of its stakeholders in order to provide quality services tailored to their different requirements :
- Supervision based on the advice of certification committees bringing together all of the stakeholders to keep certification alive ;
- Measuring customer satisfaction and continuous improvement ;
- Handling complaints and claims :
For key influencers / usersIf you are not satisfied with a product, a service, a person, or an organization certified by CNPP Cert., please send us your complaint in writing.
It will be analysed for admissibility and you will be informed of the outcome.
If the complaint is admissible, action will be undertaken with the certified body in question so that it implements the necessary corrective actions.
For certified bodies,If you are not satisfied with our services, please send us your complaint in writing.
It will be analysed for admissibility.
If the complaint is admissible, we shall not fail to take the necessary corrective action and you will be informed of the outcome.
Our postal address :
Route de la Chapelle Réanville CD64 - CS 22265
F - 27950 SAINT MARCEL
or by email: firstname.lastname@example.org
In the same section:
Back to the page "Our Commitments"