Are you a client of CNPP Cert. or a certified company?

We are attentive to all stakeholders.

Whether you are a specifier/user, product manufacturer, certified company, or certified individual, our methodology is as follows:

Governance based on the advice of certification committees comprising all stakeholders to sustain the certification.
Customer satisfaction measurement and continuous improvement.
Handling of dissatisfactions and complaints.

At CNPP Cert., we commit to:

Implementing an activity management system in accordance with the requirements of international standards ISO/IEC 17021-1, ISO/IEC 17024, and ISO/IEC 17065.
Maintaining an organization that embodies our values and is customer-centric.
Integrating our developments into a European and international approach.
Guaranteeing the independence and impartiality of CNPP Cert. for all its activities.
Involving all stakeholders to foster trust and avoid any conflict of interest.

Are you dissatisfied with a product, service, individual, or organization certified by CNPP Cert.?

Please submit your dissatisfaction in writing. This will be subject to an admissibility assessment, and you will be informed of its outcome. If the dissatisfaction is deemed admissible, actions will be initiated with the certified entity to ensure it implements corrective measures.

Do you hold a certification issued by CNPP Cert.?

If you are a product manufacturer, a company, or a certified individual and you are dissatisfied with our services, please submit your complaint in writing. This will be subject to an admissibility assessment. If the complaint is deemed admissible, we will promptly implement the necessary corrective actions, and you will be informed.

Do you wish to appeal a certification decision?

Please submit your appeal in writing in accordance with the applicable certification standard.

Write to us:

By mail	By email
CNPP Cert. - Service réclamation Route de la Chapelle Réanville CD64 - CS 22265 F - 27950 SAINT MARCEL	certification@cnpp.com